Jun 14, 2019

Workflow Notification Mail is in Unreadable Format in Outlook

All the workflow notification mails triggered from Oracle EBS are in unreadable format for user who view mails in outlook or mail box.


Issue : Users are not able to take any actions since mails are in unreadable format as shown below.




Solution : Execute the following steps:

  1. Update System Profile option FND: Enable Rich Table Interactions
    • Responsibility: System Administrator
    • Navigation: Profiles > System
    • Query and set the profile option FND: Enable Rich Table Interactions
      • True at site level
      • False at sysadmin user level (sysadmin is the default mailer user)
  2. Clear the cache Using Functional Administrator.

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